Notifications sent from the LifeLabs Learning Platform

Your LifeLabs Learning Platform account has been created

*This notification can't be disabled.

An Admin is added to the account by another Admin

*This notification can't be disabled.

Admin changes their own email 
OR
Admin changes a learner’s email
Learners cannot change their own email.

*This notification can't be disabled.

Non-SSO Sponsor Admin clicks "reset password" on login screen

*This notification can't be disabled.

A learner self-registers for an upcoming workshop
A calendar event is automatically added to the learner's calendar.

A learner cancels their registration for an upcoming workshop
The calendar event is automatically removed from the learner's calendar

New Required Workshop Invite from Admin
& Prompt for Learner to RSVP
Email preview

An Admin invites the learner to an upcoming workshop AND sets attendance as 'required'
New invitation notifications are sent in batches every ~5 mins to reduce email spam for learners. 

This email is triggered if a Sponsor Admin or LL Admin registers a learner for any upcoming event. 

If a sponsor admin unregisters a learner for an event, the learner will receive a notification (see 'Remove learner from workshop' below) and the event on their calendar is removed.

If you have notifications disabled, your learners will not receive the notification or calendar event.

New Optional Workshop Invite from Admin 
& Prompt for Learner to RSVP
Email preview

An Admin invites the learner to an upcoming workshop AND sets attendance as 'optional'
New invitation notifications are sent in batches every ~5 mins to reduce email spam for learners.

This email is triggered if a Sponsor Admin or LL Admin registers a learner for any upcoming event. 

If a sponsor admin unregisters a learner for an event, the learner will receive a notification (see Remove learner from workshop' below) and the event on their calendar is removed.

If you have notifications disabled, your learners will not receive the notification or calendar event.

Remove learner from workshop
Email preview

A sponsor removes a learner from a workshop
The calendar event is automatically removed from the learner's calendar.

If you have notifications disabled, your learners will not receive the notification or calendar event.

Nudge Learner to RSVP to Workshop Invite
Email preview: Required invite

Email preview: Optional invite

Your Event Is About To Start
Email preview

30 minutes before a workshop that a learner is registered for
This email is sent to registered learners + invited learners who did not decline. This includes self registered learners and learners who have accepted, responded maybe, or have not yet responded to an invite from their sponsor.

Learners who declined an event invite from their sponsor will not receive this email.

This reminder is sent for both virtual and in-person workshops.

1 hour has passed since the end of a workshop a learner attended
This notification is only sent if the learner has not completely filled out the feedback form.

If you have notifications disabled, your learners will not receive the notification or calendar event.

LifeLabs Learning cancels a workshop that a learner is registered for / invited to
This notification is sent to all registered and invited learners. This applies to both in-person and virtual workshops.

The calendar event is automatically removed from the learner's calendar.

If you have notifications disabled, your learners will not receive the notification or calendar event.

The workshop time/timezone, duration and/or location changes for a workshop the learner is registered for / invited to
This email is sent to all registered  and invited learners, including learners who previously RSVP'd 'No' to an invite.

Functional note: the learner's calendar updates automatically with the new details and invited learners need to [re]RSVP to the updated event.

If you have notifications disabled, your learners will not receive the notification or calendar event.

A learner has an upcoming Team Training workshop in 1 day.
This notification is sent at 7am ET the day before the scheduled team training workshop that the learner is registered for.

For workshops that take place on Monday (or Sat or Sun, depending on timezone), the learner will receive this notification on Friday.

A learner misses a membership workshop that they registered to attend.
This notification is sent at 7am ET on the day after the event that the learner missed. 

For events that take place on Friday (or Sat or Sun, depending on timezone), the learner will receive this notification on Monday.

This notification is only sent to learners who have an active registration at the time of the event. If they delete their registration prior to the event, they will receive the 'De-register for membership event' email instead.

A learner deletes their registration for a membership event.
This notification is sent at 7am ET on the day after the event that the learner de-registered for. 

For events that take place on Friday (or Sat or Sun, depending on timezone), the learner will receive this notification on Monday. 

This notification is only sent to learners who deleted their registration. If the learner simply misses the event, they will receive the 'Missed membership event' email instead.

IF a learner already has another registration for an upcoming event of the same topic, THEN they will not receive this email.

Notifications are sent on a regular cadence when Sponsor Admin enables Events Available Notification and there is at least 1 discoverable event 
If enabled, this notification is sent on Mondays at 12pm in the learner's local time zone. The Sponsor Admin can determine whether it should be sent on a weekly, bi-weekly, or monthly basis.

This notification will highlight up to 3 events in the email based on the following logic:
- Only show events that are available for the learner to self register for,
- Use the same sort logic that the upcoming events tab of the learning center uses,
- Grab the top three events and put them in the email.

If there's a "new events available" notification and an "outstanding training reminder" set for the same day, only the "new events available" notification will be sent. However this notification will include both the new training and any existing incomplete assignments.

Admin will enable or disable this reminder when creating an assignment.*

If enabled, this notification is sent out weekly/bi-weekly (or not at all) on the weekday (Monday-Friday) of the Sponsor Admin's choice based on their Notifications settings in the "settings" tab.

If there's a "New Events Available" notification and an "Outstanding Training Reminder" set for the same day, then a single "New Events Available" notification will be sent that includes both the new training and any existing incomplete assignments.

*This set by default based on the global Automated Training Notifications preferences the Sponsor Admin has set in the tenant settings. I.e., Sponsor Admins with the global Automated Training Notifications enabled will see this option enabled by default when they assign training to their learners.

*All learners who have incomplete assignments get these reminders, even if the due date has passed.